Returns and Refunds

ZIKHOME.COM (PIUSHOPPING SRL) extends the right of withdrawal to 30 days . Application of the right of withdrawal provided for by the Consumer Code (articles 64 and subsequent legislative decree 206/2005) relating to consumer protection regarding distance contracts. The right of withdrawal begins from the day of receipt of the goods, if the information obligations have been satisfied. This right consists in the right to return the purchased goods to the seller and the consequent reimbursement of the purchase price including shipping costs.

The right of withdrawal is exercised by sending, within the aforementioned deadline, a communication by e-mail (ordini@zikhome.it), fax, registered letter (piushopping srl, via curaio 30h, 76125 Trani), any other suitable means to communicate the decision or use the standard withdrawal form referred to in Annex I, part B; (2) of the art. 54 Consumer Code . right of withdrawal form;. >>> CLICK HERE <<<

The right of withdrawal applies to natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. Retailers, companies and VAT holders are therefore excluded from the right.

zikhome.com will return the price paid by the Customer within 14 days from the customer's communication regarding his desire to exercise the right of withdrawal; if the product arrives damaged or incomplete at zikhome.com, zikhome.com will refund only part of the sum paid by the Customer, i.e. the price deducted for damages or missing parts.

To obtain a refund, the goods must arrive carriage paid at our warehouses in Trani. The shipping costs for returning the returned goods are borne by the buyer.

⚠️ In order for this return to be accepted, the product must meet the following conditions:

  • You must return everything that has been delivered. Don't forget to include the instructions and accessories inside the box.
  • The packaging must be the original one and must be in the same condition in which it was received.
  • The product must be clean and in the exact condition it was in when it was received. Items that have been tampered with will not be accepted for return.